ETWORX

N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 980 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 “Telework also has numerous benefits that
complement our transportation systems, conserve
resources, and improve quality of life. It also is a
powerful way of assisting those with disabilities to
participate fully in the Federal workforce by the
means of advanced technology.” --Kay Coles James, Director U.S. Office of Personnel Management (OPM) 1.5.10 TeleWorking Services (TWS) [C.2.12.1] Agencies will receive comprehensive, secure, and tried-and-tested telework solutions from a full service telecommunication and Information Technology (IT) provider that operates one of the largest enterprise telework programs, has a dedicated telework Center of Excellence (COE), and has deployed large-scale telework solutions for Government Agencies and large Fortune 100 enterprises on a global scale. Agencies receive a low-risk telework solution that goes beyond the latest technologies to effectively and efficiently use telework to enhance and advance the Agency’s mission and business processes. Government agencies use telework to enable employees to perform officially assigned communication and collaboration work duties remotely from their primary office location. In addition, agencies are eager to utilize telework to: ● Realize cost savings in the form of lower real estate needs and associated infrastructure and utilities. ● Improve employee morale as workers avoid long commutes and lost time. ● Improve continuity of operations (COOP) and disaster recovery (DR) capabilities. ● Provide employees with easier access and sharing of knowledge and information (e.g., traveling employees). ● Meet federal telework mandates such as Public Law 106-346 section 359 that mandated all eligible federal employees be allowed to telework by April 2005. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 981 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 Following the aftermath of Hurricane Katrina, OPM issued a memorandum to push telework,
carpooling and other fuel-consumption alternatives after President Bush's admonition for nationwide
energy conservation. The General Services Administration (GSA) has expanded access to 14
telework centers in the Washington area. GSA is offering free use of the facilities to all federal
employees through the end of the year. Figure 1.5.10-1 further shows the value that AT&T will provide Agencies in providing TeleWorking Services (TWS) to Agencies. As the figure depicts, Agencies must view telework as a required complement to their suite of enterprise networking services, such as managed application hosting, dedicated security services, virtual private network (VPN) services, and transport services. The successful integration of telework into the existing Agency enterprise networking environment is fundamental to enabling an Agency to meet its telework expectations of providing equal access for teleworkers to the Agency’s mission-critical application base. AT&T will provide Agencies with the experience and expertise needed to successfully integrate telework into the Agency’s extended enterprise networking domain. In addition, as telework technologies, standards, and vendors change, AT&T will help Agencies easily adapt to maintain a unified Agency networking construct. In this way, Agency teleworkers, Agency remote and traveling workers, and external partners will play as critical a role to the Agency’s mission success as do their internal counterparts. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 AT&T Proprietary Page 982 of 1292 Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal March 5, 2007 Figure 1.5.10-1: Empowering Teleworkers. Agencies receive a comprehensive unified enterprise network that includes telework and remote access. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 983 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 AT&T’s approach to telework is the main reason for our highly successful telework program that is one of the largest enterprise Teleworking Services (TWS) programs. AT&T will use this same approach to enable Government Agencies to successfully enable telework within their respective entities. AT&T’s approach to delivery of TWS is based on a number of tenets that reflects AT&T’s experience in providing large-scale TWS enterprise networking solutions to large Government entities and enterprises. Table 1.5.10-1 summarizes AT&T’s TWS approach. S ERVICE D ELIVERY A PPROACH T ECHNICAL D ESCRIPTION Capability
Mirroring Mirroring the capabilities each employee has working at the primary work location at the
remote location or employee home. This includes providing the facilities and capabilities that
enable teleworkers to conduct business as though they worked from their primary work
locations. ||||||| ||||||| ||| ||||||||||||||||||| ||||||||||||| |||||||| ||||| |||||||||| |||| |||||||||| |||||||||| ||||||| ||||||||| ||||||||
||||||||||||| |||||||||||||| ||||||||||| |||||||||||||||||||||| |||||||||||| |||||||||||||||| ||||||| Security Placing a heavy emphasis on security. This includes using technologies that enable privacy
and confidentiality of data and information, as well as using technologies to help secure
Agency assets under the employee’s use. Ease of Use Making the telework experience non-cumbersome. The AT&T unified global client that
normally resides on a teleworker’s laptop or PC, is very easy to set up and use. Monitoring,
Maintenance, and
Management Each AT&T employee is provided with a toll-free number to easily troubleshoot problems and
resolve issues. Application
Support AT&T supports a number of applications that further facilitates communication and
collaboration. These include Instant Messaging (IM), conferencing, and location-based
services. AT&T has recently established a long-term strategic initiative with Microsoft to
further develop and deploy next-generation communication and collaboration applications,
especially those based on a converged architecture, including the services oriented
architecture (SOA) and services over IP (SoIP). Education &
Training AT&T has deployed web-based and classroom training to educate not only teleworkers on the
use of the various telework technologies, but also educate AT&T managers culturally to
become more accepting of telework as a general practice. Table 1.5.10-1: Telework Approach. Agencies deploy highly successful telework initiatives with the tried-and-tested AT&T telework approach. Another important element of the AT&T approach is solution flexibility. By offering multiple access, wireless access network (WAN), and security options, as well as support for multiple vendors, AT&T can customize a telework solution to best fit an Agency’s needs. Table 1.5.10-2 summarizes the range of access, WAN, security, and device options available to Agencies. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 984 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 T ELEWORK R ELATED O PTIONS T ECHNICAL D ESCRIPTION Access AT&T supports multiple teleworker access arrangements. These include ISDN, xDSL, cable,
private line, WiFi, Ethernet, satellite, and cellular (licensed wireless). Wide Area
Network
(WAN) AT&T can provide an agency with a WAN based upon MPLS VPN technology that includes
features such as Quality of Service (QoS) and Class of Service (CoS) to allow teleworkers to
simultaneously transmit voice, data, and video over a single access circuit. Security AT&T supports IPSec, L2TP, PPTP, and SSL tunneling, authentication, and encryption
protocols. AT&T also offers highly sophisticated and advanced dedicated security services
such as managed firewall, intrusion detection, and virus scanning services. Device
Support |||||||| ||||||||||||||| ||||||||||| |||||||||||| |||||||||||||| ||||||||||||||| ||||||| |||||||||||||||||| ||||| ||||||| ||||| |||||||||| ||||||| ||||||||||||||
|||||||| ||||||||||||||||| ||||||||||||| Table 1.5.10-2: Solution Flexibility. Agencies deploy highly customized telework initiatives with AT&T’s flexibility in access, WAN, security, and device-types. As new and improved telework solutions are introduced by Industry, AT&T will continue to evaluate and work closely with the vendor community to incorporate these improvements into the AT&T telework service. 1.5.10.a Reserved [L.34.1.5.4.a] AT&T realizes an estimated
$180 million in business benefits
annually from increased
productivity by employees and
reduced real estate needs. --Telework Coalition February 2005 N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 985 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.b Reserved [L.34.1.5.4.b] 1.5.10.b.1 Reserved [C.2.12.1.1.3] 1.5.10.b.2 Reserved [C.2.12.1.1.4 (1)] 1.5.10.b.3 Reserved [C.2.12.1.1.4 (2) (a)] 1.5.10.b.4 Reserved [C.2.12.1.1.4 (2) (b)] 1.5.10.4.5 Reserved [C.2.12.1.1.4 (3) ] 1.5.10.b.6 Reserved [C.2.12.1.1.4 (4) (a)]1.5.10.b.7 Reserved [C.2.12.1.1.4 (4) (b)]1.5.10.b.8 Reserved [C.2.12.1.1.4 (4) (c)] 1.5.10.b.9 Reserved [C.2.12.1.1.4 (4) (d)] 1.5.10.b.10 Reserved [C.2.12.1.1.4 (5) ] 1.5.10.b.11 Reserved [C.2.12.1.1.4 (6)] 1.5.10.b.12 Reserved [C.2.12.1.1.4 (10)] 1.5.10.b.13 Reserved [C.2.12.1.2.1 (6)(6)] 1.5.10.b.14 Reserved [C.2.12.1.2.1 (8)(8)] 1.5.10.b.15 Reserved [C.2.12.1.3 (1)] 1.5.10.b.16 Reserved [C.2.12.1.3 (2)] 1.5.10.b.17 Reserved [C.2.12.1.3 (3)] 1.5.10.b.18 Reserved [C.2.12.1.3 (4)] 1.5.10.b.19 Reserved [C.2.12.1.3 (5)] Pages 986-992 intentionally left blank. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 993 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.c Technical Description [L.34.1.5.4.c] The offeror shall describe all optional Management and Applications Services offered to include:
c) A technical description of how the service requirements (e.g., capabilities, features, interfaces) are satisfied for all
proposed optional services. [L.34.1.5.4.c] Figure 1.5.10.c-1 depicted how Agency teleworkers, mobile and traveling workers, and remote and branch offices interconnect with Agency headquarters, offices, data centers and partners. Table 1.5.10.c-1 presents how the telework service requirements will be satisfied through the AT&T telework service portfolio, as well as the associated benefits to Agencies. TWS S ERVICE R EQUIREMENTS D ESCRIPTION B ENEFIT TO A GENCY Connectivity
between
teleworkers and
agency voice and
data applications. AT&T supports traditional voice and VoIP. For
data applications, VPN devices will be used to
establish secure tunnels between teleworker
locations and agency applications:
VPN appliance for agency remote branch offices
and teleworker homes
PC client for agency traveling workers Teleworkers gain equal access to
agency applications allowing for
seamless communication and
collaboration.
Traveling workers gain secure
access into Agency applications. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 994 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 TWS S ERVICE R EQUIREMENTS D ESCRIPTION B ENEFIT TO A GENCY Support for two tiers
of telework services. AT&T will support:
Tier 1 (Basic): AT&T designs and deploys the
telework solution while Agency manages the
service,
Tier 2 (Enhanced): AT&T will design, deploy, and
manage the entire telework solution. For Tier-1, Agencies retain control
over teleworkers day-to-day
operations while leveraging AT&T
expertise in designing and deploying
complete telework solutions.
For Tier-2, Agencies relieved from
day-to-day operations allowing for
more resources to be dedicated to
mission needs. Providing secure
connectivity and
authentication and
encryption
capabilities AT&T will support secure connectivity and
encryption via establishing secure tunnels
between teleworker devices and agency
locations.
Encryption: DES, 3DES, AES, or FIPS 140-2.
Tunneling protocols: IPSec, GRE over IPSec,
VRF aware IPSec, PPTP, L2TP, and SSL.
Authentication: RADIUS, SecureID, SafeWord,
Defender, LDAP, and PKI. Selecting from a suite of security
approaches that best meets agency’s
networking needs.
SSL allows “client-less” secure
access reducing costs and allowing
more flexible access.
VRF aware IPSec allows multiple
Agencies share common private
infrastructure. Providing activity
logs/audit trails,
management
utilities, CoS,
multiple protocols,
multiple domains
and dynamic/static
addressing Telework portal allows teleworkers:
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Logs of teleworker activity:
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||||| |||||||| ||||||| ||||||||| Ease of management
Support for quick and timely
transition to large scale telework
deployment
Design and consultative services to
agencies through AT&T professional
services
Multimedia traffic transport over
converged infrastructure reducing
costs and enabling enhanced
performance and functionality Support for multiple
end-user device
types AT&T telework services support traditional phone
and fax devices in addition to VoIP devices.
Personal computers and laptops will be
supported as well. In addition, AT&T is currently
testing |||||||||||||||||| ||||||||||||||||| devices to be used
by teleworkers as well. Maximum telework adoption by
agency workers.
Efficient use of newer technologies Instructions and
training Agency teleworkers can be provided with a
number of training methods to include:
classroom, written materials, and web-based
training. Quick telework adoption Traversing firewalls
and encryption
transparency AT&T telework services are designed to “pass
through” end user data (data prior to being
tunneled by the VPN device). Enabling agency teleworkers access
to agency secure and critical
applications Support for logical
isolation ||||||||||||||||||| |||||||||||||||| ||||||||||||| |||||||||||||||
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|||||||||||||||||| ||||||||||||| Higher service levels in the form of
less outage due to device
configuration errors.
More network management
automation and intelligence allows
for quicker problem discovery and
resolution. Compatibility with
agency applications Teleworker applications such as Netscape
Messenger, MS Outlook and Netmeeting, and
other provider groupware applications will “pass
through” the AT&T telework services
uninterrupted. Higher productivity levels
Increased communication and
collaboration between agency
employees
Increased communication and
collaboration between agencies N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 995 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 TWS S ERVICE R EQUIREMENTS D ESCRIPTION B ENEFIT TO A GENCY Voice features
(voice, voicemail,
and follow me) Teleworker voice features include local, long
distance, international, 911, caller ID and call
waiting/call forwarding. Special features include
follow me, call logs, click-to-dial, do not disturb,
speed dialing, voicemail, and conferencing. Support for voice services for
teleworkers
Increased functionality and
productivity especially with follow me
and conferencing features Security features
(anti-virus
management,
intrusion detection
and prevention,
managed firewall,
teleworker firewall,
and vulnerability
scanning) Security features include
Anti-virus management ||||||||||||||||| ||||| |||||
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Intrusion detection and prevention ||||||||||| ||||||| |||
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Managed firewall |||||||||||||||||| |||||||||||||||| ||||||||||||||
teleworker firewall ||||||||||| ||||||| ||| |||||| |||||||||||||||
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Vulnerability scanning ||||||||||||||||||| |||||||||||||| ||| ||||||
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Network integrated security through the
backbone IP/MPLS network. Enhanced security and protection of
agency and teleworker resources
Increased resiliency in the form of
less outage due to Internet based
threats
First hand visibility into the Internet to
quickly react to Internet based
threats (Internet Protect) Administrative
features such as
managed moves,
adds, and changes
support. Software based adds and changes are
performed ||||||||||||||| from the AT&T |||||||||||||||
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moves and changes are either performed by ||||||
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|||||||||||||| Rapidly accommodating teleworker
changing needs
Rapid response to software errors
(bugs) Interfaces AT&T telework services support connectivity
through voice, IP, private line, combined, and
VPN services. Increased telework adoption and
ability to choose access effectively
and cost efficiently Full suite of AT&T
complimentary
managed services Dedicated security services
VoIP/IP Telephony/ SoIP services
Hosting/Storage/Content Delivery services
VPN services Integrated enterprise networking
solution from one full service vendor AQLs Performance SLAs: packet delay, data delivery
(packet loss), service availability
On-time installation SLAs Service assurance
Convergence Table 1.5.10.c-1: Service Requirements. TWS requirements are satisfied with a comprehensive and technically superior AT&T TWS service. As Figure 1.5.10-1 depicted, the most important element of the AT&T telework service is the fact that AT&T will provide Agencies with a unified enterprise networking construct that is inclusive of Agency teleworkers and remote employees. This element is fundamental to the Agency’s ability to successfully transform into a network-centric enterprise. 1.5.10.d Service Quality and Performance Metrics [L.34.1.5.4.d] The offeror shall describe all optional Management and Applications Services offered to include: N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 996 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 (d) A description of the quality of the services with respect to the performance metrics specified in Section C.2 Technical
Requirements for each proposed optional service, and other performance metrics used by the offeror. [L.34.1.5.4.d] High-quality TWS requires quick time to restore (TTR) metrics to provide maximum teleworker uptime and access to Agency mission and business enabling resources. Table 1.5.10.d-1 depicts the TTR service performance metrics that Agencies will obtain for TWS. K EY P ERFORMANCE I NDICATOR (KPI) S ERVICE L EVEL P ERFORMANCE S TANDARD (T HRESHOLD ) P ROPOSED S ERVICE Q UALITY L EVEL Without Dispatch 4 hr Maximum || |||| Time to Restore Service With Dispatch 8 hr Maximum || |||| Table 1.5.10.d-1: Time to Restore Telework Services. Agency teleworkers receive maximum uptime through AT&T TTR metrics. In general, telework services pose a challenge to TTR metrics. This is due to: ● Teleworkers can be located at remote or rural areas with long travel times. ● Teleworkers operate from homes, and gaining access to a residence is normally more difficult than gaining access to a business location. ● Providing enhanced reliability and availability through access and equipment redundancy is not an economically feasible option to a large home-based telework population. In addition to quick TTR, high quality TWS requires deployment over a robust and high-performance infrastructure network. As IP becomes the network infrastructure of choice, high-quality TWS will require deployment over a high- quality IP network. Agencies will be able to deploy quality TWS solutions because AT&T strives to lead the industry in the quality of the IP network, as all AT&T service types converge onto a common IP/MPLS backbone network. An IP network is traditionally characterized by its availability, data delivery ratio, delay, and jitter. The AT&T IP/MPLS network leads the industry in the KPIs it supports, as depicted in Table 1.5.10.d-2 . N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 997 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 || ||||||||||||||| ||||||||||||||||| |||||||| |||||||||| ||||||||||||| |||||||||||||||| |||||||||||||| ||||||||| D EDICATED I NTERNET A CCESS KPI S AT&T C LOSEST I DENTIFIED C OMPETITOR * Latency (ms) ● Within Region U.S.
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||||| ● Within Region AP ||||| ||||||| ● Between Regions AP-EMEA ||||||| ||||||| Data Delivery ● Within Region U.S.
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||||||||||| ● Within Region Europe ||||||||||| ||||||||||| ● Between Regions U.S. to Others ||||||||||| ||||||||||| Service Availability (End-to-end) ||||||||||||||| |||||||||| |||||| ||||||||||||||| Provisioning (Days)—Dedicated access |||||||||| ||||||||||| ||||||||||| |||||||||||||| |||||||| |||||||||||||||| ||||||||||| |||||||||||||| Time to Repair |||||||||| |||| |||| ||||||||||| |||||| || || |||| Jitter || |||||| || |||||| || ||||||||||||||| ||||||||||||||||| ||||||||||||||||| ||||||||||||| |||||||||||||||| |||||||||||||| ||||||||| Table 1.5.10.d-2: |||||||| |||||||||||| ||||||||||||| Competition ||| ||||||||||||| |||||||| |||||||||||||| ||||||||||||| |||||||||||||||||||| ||||||| |||||||||||||| ||||||||||||| ||||||||| |||||||| |||||||| |||||| ||||||||||||| ||||||| |||||| ||||||||||| ||||| |||||||||||||| ||||||||||||||||| |||| |||||||||||||||||||
||||||||||||||||| ||||| ||||||||||||||||| ||||||||||| ||| |||||| ||||||||||||||| ||||||||| ||| |||||| ||||||||||||||||||| ||||||||||||| |||||||||||||||||| |||||| |||| |||||||||||| |||||||||||||| |||||||| ||||||||||||| |||||| ||||||| |||||| |||||||| |||| |||||||||||||||||||||| |||| ||||||||||||||||||||| |||| |||||||| ||||||| ||||| ||||||||||||||||||||| ||||| |||||||||||||| ||||||||||||||||||| ||||||||||||| ||||||||||||| One of the most important metrics that reflects the quality of the IP network is delay. A lower delay means that the network is operating without congestion and with ample capacity and bandwidth, both of which have a direct impact on the data delivery ratio, another important quality indicator. Figure 1.5.10.d-1 depicts actual published IP packet delay, measured by leading IP providers. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 998 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 Figure 1.5.10.d-1: IP Network Latency Comparison. ||| ||||||||| ||||||| |||||||||||||||||| ||||||||||||| ||||||||||||||||| ||| ||||||||||||||||
||||||||||||||||||| |||||||||||| ||||| ||||||||||||| ||||||||||||||||||||| ||||||| ||| |||||| ||||||||| ||||| ||||||||||||||||||||| ||||||||||||||||||| ||||||||||||| ||||||||||||||||||||| ||||||||
|| ||||||||||||||| |||| |||||||||||||||||||||||| |||||||||||||| |||||||||||||||||| |||||||||||||||| |||||||||||||||| |||| |||||||||||||| |||| |||||||||||||| |||||||||||||||||||||| |||||||||||||| |||||| |||||||| |||||||||||||||| ||||||||||||||||| |||||||||||||| ||| ||||||| |||| |||||| |||||||||||| |||||||||||||| ||||||||||||| ||||||||||||||| ||||||||| |||||||||||||| |||||||||||||| ||||||||| |||||||| |||||||||| |||||||||||||||| |||| |||| |||||||| |||||||||| |||||| |||||||||||||||| |||||| |||||||||||||| ||||||||| |||||||| |||||||||| ||||||||||| ||||||||||||| ||||||||||| |||||||||||||| This scale allows AT&T to quickly adapt to traffic surges and network outages that would otherwise severely impair a smaller ISP network. ||| ||||||| ||||||||||| ||||||||| |||||||||| ||||||| |||||||||| ||||||||||||||||| |||||||||||| ||||||| |||||||||| ||||||||||||| |||||||||||||||| |||| ||||||||| |||||| |||||||||||||| |||||| |||||| |||||||||||||| |||||||| |||||||||||||| ||| ||||||||||| |||| |||||||||||||||||||| |||||||||||||||||| |||||||||||||||||||| |||||||||| ||||||||||| |||||||||| |||| ||||||||||| AT&T is really raising the bar with
these SLAs. This is a comprehensive
and aggressive move to challenge the
industry’s traditional methods of
measuring performance in a way that
is meaningful to customers and
meeting their business objectives. It
will be harder for competitors to be
vague about their SLA commitments
when AT&T’s are out there in bold
print. -- Kate Gerwig Current Analysis. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 999 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.e Attributes and Value of Service Enhancements [L.34.1.5.4.e] The offeror shall describe all optional Management and Applications Services offered to include:
(e) If the offeror proposes to exceed the specified service requirements (e.g., capabilities, features, interfaces), a
description of the attributes and value of the proposed service enhancements. [L.34.1.5.4.e] The Networx RFP service requirements are comprehensive. AT&T does not propose any additional improvements. 1.5.10.f Offeror’s Experience [L.34.1.5.4.f] The offeror shall describe all optional Management and Applications Services offered to include:
(f) A description of the offeror’s experience (including major subcontractors) with delivering each proposed optional
service. [L.34.1.5.4.f] The AT&T Networx team has a long and proven history of providing telework and telework related services. AT&T itself operates one of the largest telework programs among large U.S. corporations. For example, as of the end of 2004, about 90 percent of AT&T management employees teleworked, including 30 percent who work full-time from locations other than an AT&T facility. AT&T has had a formally adopted telework policy in place since 1991. This experience has given us the ability to engineer and deliver TWS services. Three examples of AT&T’s ability to deliver managed services are listed in Table 1.5.10.f-1. |||||||||||||||||||| Client Need Solution Created Value |||||||||| |||||||||||||| ||||||||
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Telework Coalition’s Hall of Fame for
its enduring support and practice of
enabling employees to work remotely
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||||||||||||||| |||||||||||||||||| Table 1.5.10.f-1: Experience Delivering TWS. Success is measured by the ability to deliver solutions to Agencies that create value to their business. As the three previous examples indicate, AT&T’s major strength in providing telework services to Agencies is the ability to design and deploy a large-scale telework solution customized to meet each Agency’s unique requirements for teleworkers, remote workers, and Agency external partners and constituents. 1.5.10.g Approach to Perform Service Verification [L.34.1.5.4.g] The offeror shall describe all optional Management and Applications Services offered to include:
(g) A description of the offeror’s approach to perform verification of individual services delivered under the contract,
in particular the testing procedures to verify acceptable performance and Key Performance Indicator
(KPI)/Acceptable Quality Level (AQL) compliance. [L.34.1.5.4.g] The first time the service is provided through the Networx contract, the performance must be verified. Service KPIs are monitored to certify that the service performance complies with the AQL. Table 1.5.10.g-1 summarizes the verification and testing procedures for the TWS time to restore KPI. K EY P ERFORMANCE I NDICATOR V ERIFICATION A PPROACH Time to Restore (TTR) |||||||| ||| |||||| ||||||||||||||| ||| |||||||||||||| |||||||| ||||||||||||||| ||||||||| || ||||||||||||| |||||||||||| |||
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||||||| ||||||||||| ||||||| |||||||||| |||||||||||||||||||||| |||||||||||| ||| |||||||| ||||||| |||||||||||||| Table 1.5.10.g-1: Service Delivery Verification. |||||||| |||||| |||||||| |||||| |||||||||||| ||||||||| ||| ||||||| ||||||| ||||||||| ||||| |||||||||||||||| ||||||||||||| |||||||| |||||||||||| ||||| || ||||||||| |||||||||||||||||||||||| |||||||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1001 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 The AT&T dedicated project management team will be responsible for all TWS test and turn-up related activities, including, but not limited to, the following duties: 1 ● Manage the overall provisioning and installation process. ● Conduct customer test and turn-up. ● Close out all outstanding provisioning activities. During the installation process, the project management team will coordinate and work with Agency personnel to properly install devices and measure to assess whether performance parameters are within target levels. For telework services at an employee’s home, AT&T will provide training materials and telephone support to any employee who might require it. |||||||| |||||| ||||||||| ||||||||||||||||| |||||||||||||||||| ||| ||||||||||||||||||| |||||||||||||||||||| |||| ||||||||| |||||||||||||| |||| |||| ||||||||||||||||| ||||||| ||||||||||||||||| |||||||||||||||||| |||||||||||||| |||||||||||||||||||||||||| |||||| ||||||| ||||||||||||||||||||||||||| ||||||||||||||||| |||||||||||||| |||||||| |||||| ||||||| ||||||||| ||||||| |||||| ||||||||||||| ||||||| |||||||||||||| ||||| |||||||| ||||||||||||||||||| ||||||||| |||||||||||| |||||||||||||||||||||| ||||||||||||||| |||||||||||||||| Post installation, AT&T manages all telework devices on a 24x7 basis, and will proactively call customers if they fall within this category (normally multi- user sites). ||||||||||||||||| |||||||||||||||||| |||| |||||||||||||||||||||| |||||||||||||||||| |||||||||||||| ||| |||||| |||||||||||||| |||| ||||||||||||||||||||||| |||||||||||||||| ||||||| |||||||||||| ||||| |||||| ||| ||||||| |||||||||||||||||||||| |||||||||||||||||||| ||||||||||||||| ||||||||| ||||||||||||||||| |||||||| |||||||| |||||||||||||| |||||||| ||||||||||||||| |||||| |||||||||||||||||| ||||| ||||||||||||||| ||||||||||||||| ||| ||||||||||| ||||||| ||| ||||||||||| |||||| ||||||| ||||||| ||||||| |||||| ||||||||||||||||||||||||| |||||||||| ||||| |||||||||||| ||| |||||||||||| |||||| |||||| |||||||| |||||||||||| |||||||||||||| |||||||||||||| |||||||| |||||| |||||||||| |||||||||||||| ||||||||||||||||| ||||||| |||||||||||||||||||| ||| ||| ||||||||||||||| ||| |||||||||||||||| |||||||| |||||| |||||||||||||| ||||| |||||| ||||||||||||||| ||||||| |||||||||||| |||||| ||||| ||| ||||||| ||||| |||| ||||||||||| |||||||||||||||||| ||||| |||||| ||||||||| ||| ||||||||| |||||||||||||||||| ||||||||||| ||||||||| |||||| |||||||||||||||||| |||| ||||||||||||||||
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||||||||||||||| |||||||||| |||||||||||||||||||| |||| |||||| |||||||||||||||| ||||||||||||||| ||||||||||||||||| ||||||||||||||| |||||||| |||||||||||||||||||| |||||||||||||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1002 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.h Optional Services Impact on Network Architecture [L.34.1.5.4.h] The offeror shall describe all optional Management and Applications Services offered to include:
(h) A description of how the delivery of any optional services would impact the network architecture (e.g., security,
quality and reliability, performance). Agencies receive a low-risk solution by being able to use AT&T’s TWS services on Day One of the contract because there are no modifications required to the AT&T network or systems to provide TWS services to the Government. 1.5.10.i Approach to Satisfy NS/EP Requirements [L.34.1.5.4.i] The offeror shall describe all optional Management and Applications Services offered to include:
(i) A description of the offeror’s approach to satisfy each NS/EP basic functional requirement listed in Section
C.5.2.2.1.1. AT&T’s approach to NS/EP is covered in detail in Section 1.3.5.a “NS/EP” in the Network Architecture section of the Technical Volume. 1.5.10.j National Capital Region Assured Service Network Architecture [L.34.1.5.4.j] The offeror shall describe all optional Management and Applications Services offered to include:
(j) A description of how the network architecture will satisfy the requirements in Section C.5.2.7 for assured service in
the National Capital Region, if applicable. [L.34.1.5.4.j] AT&T’s approach to satisfy assured Service Network Architecture for the National Capital Region is covered in detail in Section 1.3.5.c “National Capital Region Assured Service Network Architecture” in the Network Architecture section of the Technical Volume. 1.5.10.k Section 508 Approach [L.34.1.5.4.k] The offeror shall describe all optional Management and Applications Services offered to include:
(k) A description of the offeror’s approach for providing the capabilities needed to meet Section 508 provisions
identified in Section C.6.4 for the proposed optional services. [L.34.1.5.4.k] AT&T’s approach to complying with Section 508 provisions is covered in detail in Section 1.3.5.d “Section 508 Requirements” in the Network Architecture section of the Technical Volume. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003 of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.l Approach for Incorporating Optional Services, Enhancements, and Improvements [L.34.1.5.4.l] The offeror shall describe all optional Management and Applications Services offered to include:
(l) A description of the approach for incorporating into the proposed optional services, technological enhancements
and improvements that the offeror believes are likely to become commercially available in the timeframe covered by
this acquisition, including a discussion of potential problems and solutions. [L.34.1.5.4.l] AT&T’s approach for incorporation of infrastructure enhancements and emerging technology is covered in detail in Section 1.3.3.d “Network Evolution, Convergence, and Interoperability” in the Network Architecture section of the Technical Volume. 1.5.10.m Stipulated Responses [L.34.1.2] If the offeror proposes exceptions or deviations to any stipulated requirement, the rationale shall be stated in the
Technical Volume and proposal references shall be provided in the cross reference table. AT&T takes neither deviation nor exception to the stipulated requirements for TeleWorking Services. 1.5.10.n Narrative Responses [L.34.1.2] For every narrative requirement, the offeror shall provide a Technical Volume reference in the cross reference table
that identifies where the narrative response can be found. 1.5.10.n.1 Seamless Communications [C.2.12.1.1.3] For TWS, the contractor shall provide seamless communications from a teleworker location to an Agency. AT&T telework services use various transport services to provide Agency teleworkers with seamless communication with Agency resources. AT&T supports transport in the form of switched voice services (analog dial and ISDN users), xDSL and cable over IP (broadband users), private line (including support for frame relay and ATM), wireless and Ethernet (for mobile and traveling users), and satellite (for very remote users). Secure VPN technologies can be set up using any of these transport mechanisms. AT&T telework services support voice, data, and desktop video traffic types and will provide for packet priority mechanisms so that teleworkers receive high quality application performance for voice and other real-time applications. N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003a of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 Figure 1.5.10.n-1 depicts how AT&T provides telework and remote connectivity services to Agency teleworkers and remote offices. Telework services are, therefore, an integral part to a comprehensive enterprise networking solution that is based on an IP/MPLS infrastructure. By allowing teleworkers equal access to Agency critical resources and applications, the Agency becomes much more integrated and collaborative Agency. This capability becomes a key factor in today’s security-heightened environment and rising real estate costs, enabling Agencies to deploy large telework populations to counter these two challenges. 1.5.10.n.2 Data and Voice [C.2.12.1.1.4 (1)] 1.TWS shall provide connectivity to enable data and optional voice services for a remote teleworker location (or
center) to communicate with Agency specified host sites and applications. AT&T telework services will support two types of voice applications: traditional voice and VoIP. For data applications, hardware or software VPN devices will be utilized to establish secure tunnels between teleworker locations and Agency applications. 1.5.10.n.3 Tier-1 [C.2.12.1.1.4 (2) (a)] 2. a. Tier 1 - Basic: The contractor shall provide the basic connectivity and related components necessary to
establish telework capabilities for the subscriber. AT&T will support a Tier 1 telework service in which AT&T will design and provide the Agency with basic connectivity and related components to enable telework services. AT&T will also install, configure, and provision telework services. Operational management beyond initial commissioning will be the Agency’s responsibility. To ensure a smooth transition to the Agency’s management domain, the dedicated AT&T project management team will work closely with Agency operational personnel to verify: ● |||||||||||||||| |||| |||||||||| |||||||||||||||| |||||||| ● |||||||||||||||| |||| ||||||||||| |||||||||||||||| |||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003b of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 ● ||||||||||||||| |||||||||||||| |||||||||||||| ||||||||||||||||||||||| ||||||||||||||| ||||||| |||||||||||||||||||| |||||||||||||||||||| ||||||||||||||| |||||||||||||| ||||||||||||||||||||||| |||||| ||||||||||||| |||||| |||||||||| |||| ||||||||| ||||||||||||||||||||||| |||||||||||||||||||||||| |||||||||||||||||||| ||||||| |||||||||||||| ● ||||||||||||| |||||||||||||| |||||||||||||| ||||||||||||||||||||||| |||||||||||| ● |||||||||||||||||||| ||||||||||||||||| |||| |||||||||||||| ||||||||||||||||||||||| ||||||||||||||| |||||||||||| ||||||||||||||||||| ||||||||||||| ||||||| ||||||||||||||||| ||||||||||||||||||| |||||||||||||||| As a leading provider of large-scale enterprise networking solutions, AT&T provides the support needed to assume management responsibilities for a large telework deployment. 1.5.10.n.4 Tier-2 [C.2.12.1.1.4 (2) (b)] 2. Tier 2 - Enhanced :
b The contractor shall design and implement a custom service for the subscribing Agency. AT&T will support a Tier-2 telework service, including the design, deployment, and management of a custom solution for the Agency. AT&T will work with the Agency to meet all Agency telework requirements, including telework services that minimize cost and maximize functionality. 1.5.10.n.5 Secure Connectivity [C.2.12.1.1.4 (3) ] 3.The contractor’s TWS shall be secure and provide authentication and encryption capabilities to identify and
authenticate subscribers who are authorized access to TWS before providing such access. AT&T will support secure connectivity and encryption by establishing secure tunnels between teleworker devices and Agency locations. ||||||||||||||||||| |||||| ||||| ||||||||| ||||||||||| ||||||||| ||||||| ||||||||| |||||||||| |||||||||||||||||| |||||||||||||| |||||||||||||||| |||||||||||||||| |||||| ||||| ||||||||||||||||||| |||||||||||||||| |||||||||||| ||||||||||| ||||||||||| ||||||| ||||||||| |||||||| ||||||||||||||||| |||||||||||||||||||||||| |||||||||||||| |||||||||||||||| ||||||||||||||||| ||||||||||||||||||| ||||||||||||||||| ||||||| |||||||| As a leading vendor for managed security services for Government and private enterprises, AT&T will work with the Agency to address all Agency security needs within a comprehensive services architecture that includes: N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003c of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 ● ||||||||||||||||| ||||||||||||||||| ● ||||||||||||||| |||||||||||||| ● ||||||||||||| |||||||||||||||||||||||||||| ● |||||||||||||| ||||||||||||||||||||||| ● ||||||||| ||||||||||||||||||||||| 1.5.10.n.6 Activity Logs and Audit Trails [C.2.12.1.1.4 (4) (a)] 4.a.The contractor shall provide activity log / audit trails. A key component of the AT&T telework service is a portal that teleworkers access to control and view features and options, usage, as well as other administrative and management data. Agency teleworkers will be able to view call records ( Figure 1.5.10.n-1 ), selected features, and administrative settings. Agencies will also have access to activity logs of teleworker activity and authentication information to monitor who requested access into the agency network and when. Figure 1.5.10.n-1: Teleworker Call Logs. ||||||||||||| |||||||||||||||||||| ||||||| ||||||| |||||| |||||||||||||||||| |||||| ||||||| ||| |||||||||||| ||||||| ||||||
|| ||||||||||||||| ||||||||||||| |||| ||||| |||||||||||||||||||||||||| ||| |||||| |||||||| ||| ||||| |||||||||||||||||||||||||||| |||||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003d of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.n.7 Management Utilities [C.2.12.1.1.4 (4) (b)] 4.b.The contractor shall provide management utilities. Through the AT&T Business Direct portal, Agency teleworkers gain access to specific management utilities that include the following online functions: ● Trouble reporting ● Viewing and paying bills ● Network performance monitoring. Figure 1.5.10.n-2 displays a screenshot from the AT&T Business Direct portal website. Figure 1.5.10.n-2: AT&T’s Business Direct portal. Agencies can access AT&T Business Direct to administer key network parameters. 1.5.10.n.8 Class of Service [C.2.12.1.1.4 (4) (c)] 4.c.The contractor shall provide class of service capabilities The backbone AT&T IP MPLS network provides support for CoS and QoS so that different traffic types can traverse the backbone network, while maintaining proper integrity and quality. In addition, the CPE devices N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003e of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 deployed will also support CoS and QoS markings for the various traffic classes. As such, AT&T will provide Agencies with an end-to-end solution that supports the transport of real-time and non-real-time traffic simultaneously. 1.5.10.n.9 Multiple Protocol Transmission [C.2.12.1.1.4 (4) (d)] 4.d.The contractor shall support transmission of multiple protocols. For TCP/IP-based protocols, telework services will support transparent transmission. For non-TCP/IP protocols, AT&T will handle support through tunneling over IP. 1.5.10.n.10 Endpoint Devices [C.2.12.1.1.4 (5) ] 5.The contractor shall provide the capability to deliver TWS to different teleworker endpoint devices. Voice service is
optional. The contractor shall support the voice end point devices (a through d and f) if the contractors TWS includes
a voice option. AT&T telework services support the following endpoint devices: • Traditional analog phone
• Fax • VoIP (IP phones)
• ISDN • Personal computers and laptops. • Agency PBXs and ACDs |||| ||||||||||||||| |||||||| ||| ||||||||||||||| |||||||||||| ||||||||||||||||| |||||||||||||||| |||||||||||||| |||| ||||| ||||||||| |||| |||||||||||||||||||| ||||| ||||||||||||||||| ||||||||||||||||||||| 1.5.10.n.11 Training [C.2.12.1.1.4 (6)] 6.The contractor shall provide instructions and TWS-specific training for the teleworker on how to establish and
maintain TWS connections Agency teleworkers can be provided with a number of training methods, including classroom, written materials, and web-based training. AT&T has significant experience in rolling out large-scale self-installation services, such N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003f of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 as the AT&T broadband VoIP service, which can easily and quickly be installed by users. 1.5.10.n.12 Application Compatibility [C.2.12.1.1.4 (10)] 10.The contractor’s TWS shall be compatible with Agency teleworker applications and client software including but
not limited to Netscape Messenger, MS Outlook/Exchange, IBM Lotus Notes, Novell Group Wise, or MS NetMeeting. Teleworker applications such as Netscape Messenger, MS Outlook, Netmeeting, and other provider groupware applications will pass through the AT&T telework services uninterrupted from the teleworker laptop or PC to the Agency’s application source (or to the demarcation point between AT&T and the Agency). AT&T teleworkers use scores of enterprise resource planning, supply chain management, and customer relationship management applications, in addition to the standard suite of Microsoft applications, for teleworking. 1.5.10.n.13 MACD Support [C.2.12.1.2.1 (6)(6)] 6. Managed Moves, Adds, and Changes Support
6. The contractor shall provide management support and act as a single point of contact for Agency Moves, Adds,
and Changes with respect to TWS service. Software-based adds and changes are performed centrally from the |||||||| ||||||||||||||| ||||||||||||| ||||||| |||||||||||| |||||||||||| Hardware-based moves and changes are performed by one of two methods: ||||| |||| |||||| |||||||||||||||||| ||||| ||||||||||| ||||||||| |||| |||||| |||||||||||||||||| |||||||||||| |||||||||||||||||| |||||| |||||||||| |||| ||||| |||| |||||||| ||||||||||| ||||||||||||| |||||| ||||||||||||||| |||||||||||||| |||| ||||||||||||| |||||||||||| ||||||||||| |||| |||||||||| |||||||| |||||||||||||||| ||||| ||||||||||||||||||| ||||||||| |||||||| |||| ||||||||||||| |||||||||||||||||||||||||||| 1.5.10.n.14 Video Conferencing [C.2.12.1.2.1 (8)(8)] 8. Video Conferencing [Optional] The AT&T telework service will support third-party desktop video conferencing. AT&T can also work with an Agency to design and deploy a custom video conferencing solution for specific sites and specific capabilities. AT&T has worked with leading videoconferencing vendors, such as N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003g of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 Tandberg, PolyCom, and Marconi to supply secure and robust video conferencing for Government Agencies. 1.5.10.n.15 Voice Services [C.2.12.1.3 (1)] Teleworking Services is an application-layer service that uses underlying network service(s) to transport traffic from
the service delivery points (SDP’s) for teleworker endpoints such as the Agency data center or teleworker location.
Please refer to the Interface requirements section for the UNIs and SDPs for the respective services listed below as
applicable:
1. C.2.2.1.3 Voice Services AT&T will support a voice-transport teleworking service for: ● Remote teleworkers with access to a dial PSTN line only ● Teleworkers with ISDN access capability ● Traveling employees with dial PSTN access capabilities. 1.5.10.n.16 Internet Services [C.2.12.1.3 (2)] Teleworking Services is an application-layer service that uses underlying network service(s) to transport traffic from
the service delivery points (SDP’s) for teleworker endpoints such as the Agency data center or teleworker location.
Please refer to the Interface requirements section for the UNIs and SDPs for the respective services listed below as
applicable:
2. C.2.4.1.3 Internet Protocol Services Internet protocol services (IPS) will constitute the dominant network service transport type for an Agency’s telework population. Teleworkers with access to the Internet by a number of access technologies come under this category. AT&T will establish secure connectivity between the teleworker and Agency resources through tunneling, encryption, and authentication. Fixed users will use xDSL, cable, and satellite access; traveling users can use Ethernet, WiFi, ||||||| |||||||||||| |||||||||||||| 1.5.10.n.17 Private Line Services [C.2.12.1.3 (3)] Teleworking Services is an application-layer service that uses underlying network service(s) to transport traffic from
the service delivery points (SDP’s) for teleworker endpoints such as the Agency data center or teleworker location.
Please refer to the Interface requirements section for the UNIs and SDPs for the respective services listed below as
applicable:
3. C.2.5.1.3 Private Line Services For Agency remote branch offices and select Agency users, AT&T can offer telework services through the implementation of dedicated private line services (PLS) such as T1, Fractional T1, or NxT1. |||||||||||||||| |||||||| |||||| ||||| ||||||| |||||||||||||||||||||||| it offers the following |||||||||||| ||||||||||||||||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003h of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 ● |||||||||||| ||||||||||||| ● ||||| |||||||||||||||||||| ||||| ||||||||||||||||||| |||| ||| |||||| ||||||||| ||||| ||||||||||||||||||| |||||||||||| ● |||||||||||||||||| ||||||||||||||| ||||||| |||||||||||||||||| ||| |||||| |||||||| |||||||||||| ||||||||||||||||||| ● ||||||||||| |||| |||||||||||||||| |||||||||||||||||| |||||||||||| |||||||||||||||| ||||| ||||||||||| |||||||||||| ||||||||||||||| ||||||||||| 1.5.10.n.18 Combined Services [C.2.12.1.3 (4)] Teleworking Services is an application-layer service that uses underlying network service(s) to transport traffic from
the service delivery points (SDP’s) for teleworker endpoints such as the Agency data center or teleworker location.
Please refer to the Interface requirements section for the UNIs and SDPs for the respective services listed below as
applicable:
4. C.2.6.1.3 Combined Services Combined services may be used to enable telework services. ||||||| ||||||||||||||||||||| |||||||||| ||||| ||||||||||| |||| ||||||||||||||||||| |||||||||||||| |||||||||||| |||||||||||||| ||||||||||| 1.5.10.n.19 VPN services [C.2.12.1.3 (5)] Teleworking Services is an application-layer service that uses underlying network service(s) to transport traffic from
the service delivery points (SDP’s) for teleworker endpoints such as the Agency data center or teleworker location.
Please refer to the Interface requirements section for the UNIs and SDPs for the respective services listed below as
applicable:
2. C.2.4.1.3 Virtual Private Network Services AT&T supports both premise-based and network-based VPN services. AT&T also supports VPN services for mobile and remote employees. The value of this service is that AT&T can design, deploy, and manage a comprehensive enterprise networking solution for the Agency that includes all end user site types, access methodologies, and application needs. This will ensure equal access to Agency critical resources and increased communication and collaboration among Agency employees. |||||||| |||||| |||||||||||| |||||| |||||||||||||||||| ||||||||||| |||| ||||||||||||| ||||||||| |||||||||||||||| ||||||| ||||||||||||| |||||||||||||||| |||||||| |||||||||||||| ||||||||||||| |||||||||||||||||||||| ||||||| ||||||||||||||||||| |||||||||||| ||||||| |||||| ||||||||||||||||| ||||||||||||||| ||||||||||||| ||||||||||| ||||||||| ||||||| ||||||||| ||||||||||||||||| N ETWORX E NTERPRISE S OLICITATION TQC-JTB-05-0002 Use or disclosure of data contained on this sheet AT&T Proprietary Page 1003i of 1292 is subject to the restriction on the title page of this proposal March 5, 2007 1.5.10.n.20 Multiple Domains and Static/Dynamic Addressing [C.2.12.1.1.4 (4e)] 4.e. Multiple domains and dynamic/static addressing. The AT&T VPN client device used to provide TWS services for Agency teleworkers supports ||||||||| ||||||||||||||||||| |||| ||||||| ||||||||||||||| |||||||| ||||||||||||||||||||||| |||||||||||||| |||||||||||||| ||||| ||||||||||||||| IP addressing. ||||||| ||||||||||| |||||| |||||| |||| ||| ||||||||||| ||||||||||| ||||||||||||| |||||||||||| |||||||||||||||||||||||| |||| |||||| ||||| |||||||||||||||||| |||| ||| ||||||||||| ||||||||||| |||| ||| ||||||||||||||||| ||||||||||| ||||||||||| |||||||||||||||||| ||||||||||||| |||||||||| ||||||||||||||||||||||||| |||||||||||||| ||||| |||||||||||||| ||||||||||| |||||||||| ||||||||| ||||||||||||||||| ||||||||||||||| ||| ||||||| |||||||||||||| The AT&T VPN client device will also support use of multiple subnets on its local LAN port thereby ensuring that multiple domains can be supported. ||||||||||||||| |||||||||| ||||||| |||||||||||||| ||||||||||||| |||||||||||||| |||||||||||||||| |||||||||||| |||||||||| ||||||||||||||||||| |||||||||||||||| |||||||||||||||||| ||||||||||||||||| ||||||| |||||||||||||| |||||||||||| |||||||||||| ||||||||||||||||||||| |||||| |||||||| ||||||||||| |||||| ||||| |||||||||||||||||| |||| |||||||||||||| ||||||||| |||||||||| |||||||||||||| ||||| |||| |||||||| |||||||||||||| 1.5.11 <Reserved>

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